SERVING CAñON CITY & SURROUNDING COUNTIES

frequently asked questions

RAVENWOOD ELECTRIC'S

Hiring the right electrician can feel overwhelming, so you probably have a few questions about our services. As a family-owned, local business, Ravenwood Electric is committed to being transparent with our customers about our services. Customer service is extremely important to us, so we’ve created a list of the most common questions we receive so that you can get a better idea of what we do and whether or not we can help you.

Check out our FAQ section below, and if you have any other questions or concerns, don’t hesitate to reach out to us by calling (719) 221-4802.

ELECTRICAL SERVICES FAQS

The Ravenwood Electricians Answer Your Questions

My lights flicker (or I lose power altogether) during storms

My lamps/lights get really hot when they're in use

My plugs fall out of my outlets

My circuit breaker trips when I use my *insert kitchen appliance here*

Sometimes my outlet sparks when I plug in an appliance or device

If you have an outlet that sparks every once in awhile this usually isn't cause for an immediate call to an electrician. However, if you see sparks every single time you use that outlet, have an electrician look as soon as possible. 

Here is what may be happening: 

  • Your outlet could be sparking due to a short circuit. Over time, heat from short circuits can break down the insulation around a wire which will expose the bare metal. This is a potentially serious fire hazard. 

  • Your outlet might be old. If your house is on the older side and hasn't been updated or remodeled at all, the outlets (and wires that are attached to them) could have loosened over the years. Loose wires can spark as electricity runs through them. 

  • Your outlet might be normal! Electricity is a powerful thing, and the sparks you see when you plug in a device may simply be a few electrons getting ahead of themselves. An electrician will know for sure.

Sometimes my outlet sparks when I plug in an appliance or device

This problem could mean that the circuits in your house were not designed correctly. Household appliances, especially larger appliances such as kitchen appliances, laundry machines, and vacuums, require lots of power. In fact, stoves/ranges, refrigerators, and your dryers need so much power that they require their own circuits (and breakers). 

If your kitchen circuit is prone to tripping, there’s a high possibility that some of your appliances may be sharing a circuit. An experienced electrician should take a look. 

My circuit breaker trips when I use my *insert kitchen appliance here*

It’s common to write this issue off as an annoyance, but in reality it’s a far more serious issue. 

When you go to plug in and unplug something frequently from the same outlets–as most of us do–the connections that hold the plug in place wear down over time. This is completely normal, but it should be fixed as soon as possible. Loose connections in an outlet can cause sparks and electrical arcs, both of which are fire hazards. 

My plugs fall out of my outlets

Every light fixture has a maximum wattage rating. This is determined by the size, also known as a gauge, of the wire used in the fixture. The larger the gauge of the wire, the more electrical current the wire can carry. 

This means that light bulbs demand electricity based on their wattage. For example, a 100-watt light bulb, requires more electricity than a 60-watt light bulb. If you accidentally use a 100-watt light bulb in a light fixture that has a 60-watt rating, the bulb will demand more electricity than the fixture’s wiring is designed to produce. This can cause an electrical overload which produces a tremendous amount of heat and can even cause a fire. 

An electrician will be able to inspect the wiring and fixtures in your home to determine the extent of the damage, as well as make recommendations for how to prevent a fire. 

My lamps/lights get really hot when they're in use

Losing power during an intense storm is pretty common, especially if you don’t have buried utilities. Flickering lights during a storm, however, can mean that something isn’t quite right with how the power lines are connected to your property. 

If the connection isn’t secure, the electrical current from the power lines could arc and cause a fire. The voltage that enters your home is dangerously high, so only a licensed, professional electrician should investigate.   

My lights flicker (or I lose power altogether) during storms

common electrical problems at home

Will there be any disruption in my electrical service?

What is your warranty or service guarantee?

Is this a long-term fix for my problem?

Will my job require a permit?

What do you charge per hour?

For service calls we charge $145 per hour plus materials with a one hour minimum.

For larger projects, we ask for a $150 estimating fee to cover the time to design the project with the client. If we are a good fit and everything is agreed upon, we require a 50% deposit to get on the schedule and go from there. The hourly cost for larger projects is closer to $135 an hour.

**We offer an 8% early payment discount. This means that we will take 8% off of the total estimate price if the entire invoice is paid within two days of you receiving the estimate for your project. 

What do you charge per hour?

Smaller jobs, like updating a light fixture or replacing an outlet, typically doesn’t require a permit or inspection. Larger jobs, such as whole-house rewiring, standby generator installation, and panel change-outs, however, usually do need a permit and a visit from a state inspector. 

If your job is complex enough to require a permit, we will handle the permitting and inspection process. 

Will my job require a permit?

Honestly, this will depend on how old your wiring is. In some cases, especially if the main electrical panel or wiring in your house in older, the only way to truly fix an electrical problem involves extensive rewiring. If that isn’t something that you can immediately afford (and there aren’t any immediate safety concerns) we will likely be able to design a less invasive (but ultimately temporary) fix. 

Try to make a long-term solution a priority, as soon as possible. New wiring or a higher-amp electrical panel might be as glamorous as a kitchen or bathroom remodel, but they’re always an excellent investment in your home (and your safety!). 

Is this a long-term fix for my problem?

For our warranty, we offer a lifetime workmanship guarantee and one year for materials. 

What is your warranty or service guarantee?

DONE RIGHT, EVERY TIME.

100% GUARANTEED.

OUR WORKMANSHIP IS

For most electrical work to be done safely, the power will need to be turned off to either the entire house or to the room where the work is being done. We will let you know what your job requires so that you can prepare accordingly. 

Will there be any disruption in my electrical service?

frequently asked questions about ravenwood

look through a more extensive list of our services or contact us today to plan your estimate

Hopefully we were able to answer all of your questions

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